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💾 RECOVERY & HELP

Forgot Your Wallet Password?

An app password, device PIN and recovery phrase serve different purposes. Identify what you still have before attempting any reset.

First, understand your situation

An app password, device PIN and recovery phrase serve different purposes. Identify what you still have before attempting any reset.

Do not rush to reset your device

Avoid irreversible resets until the recovery materials are verified.

Forgot Your Wallet Password?
Concept illustration

Suggested sequence

01

Identify the credential

Device unlock codes, app passwords and optional recovery passphrases require different approaches.

02

Do not uninstall impulsively

Deleting app data without a verified backup may remove the only accessible wallet instance.

03

Use a trusted recovery flow

Once a valid backup is confirmed, recover through a verified wallet and compare public addresses.

04

Beware recovery scams

Be skeptical of services claiming they can bypass cryptographic credentials, especially those requesting your phrase.

NEXT STEP

Build a safer wallet routine

Verify the source, prepare your backup, and review every transaction before you sign.

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